You must review your order carefully before placing it. Once an order is placed, you have 1 hour to cancel or change it. Please contact us via email@example.com. If you have any problems with your order after 1 hour, you must go through the normal returns process outlined below. Please note that ‘change of mind returns' are given at our absolute discretion.
Returns will only be accepted for the following reasons
- The item you received is faulty
- The item you received is damaged
- We provided you with the wrong item to what was order
Item/s must not have been used or worn and have original tags and/or packaging.
If the item meets the criteria above, exchange or refund is available only within 30 days of you receiving the item/s. Please follow the Returns Process below. Return postage will be refunded in the event the item/s are faulty or damaged. If the item/s was purchased in error, change of mind or incorrect size, the return will not be refunded.
Change of Mind Returns
We cannot refund or exchange goods for ‘change of mind' or errors you made in your order.
Process for Returns
- When seeking a return on your item, please contact us via firstname.lastname@example.org. Once contacted we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply.
- Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. If you wish to have the item returned, when a refund/exchange was not granted following our inspection, you must cover the cost of shipping (in order to receive item). We will provide you with instructions on how to make this payment.
- Refunds will be issued using the payment method used for purchase.
We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.